Frequently asked questions

Prescriptions

Do I really need a prescription?

Yes, for every prescription medicine, every time. There is no version of this where we skip it. A pharmacy willing to dispense prescription medicine without a prescription is not a pharmacy you should be buying from.

Can you write me a prescription?

No. We dispense; we do not prescribe. We do not run online consultations or questionnaire-based prescribing. Your prescription needs to come from your own licensed prescriber, who knows your history.

Can you transfer my prescription from my current pharmacy?

Usually yes — give us your current pharmacy’s details and we will request it, so you do not have to go back to your doctor. Some prescriptions cannot be transferred by law. Call [[PHONE]] and we will tell you which applies.

Can I send a photo of my prescription?

For some medicines, yes. Others legally require the original paper prescription, or direct transmission from your prescriber. We will tell you which route your medicine needs before you send anything.

Medicine and safety

Is your medicine genuine?

Yes, and we can show our working — see authenticity and safety. We buy only through licensed wholesale distributors supplying the regulated Canadian market, and we record lot numbers against every order so any batch can be traced.

My refill looks different from last time. Is that a problem?

Usually not. Generic medicines from different manufacturers vary in colour, shape and markings while containing the same active ingredient at the same strength. But do not guess — call [[PHONE]] and a pharmacist will confirm what you have before you take it.

Why are you cheaper?

Canadian wholesale pricing, one licensed dispensary instead of retail frontage, no membership schemes, and generics wherever your prescriber allows substitution. The full explanation is on our about page. It is not because we cut corners on sourcing.

Can a pharmacist actually talk to me?

Yes. Call [[PHONE]] during [[HOURS]] and ask. That is a normal part of the service, not an escalation.

Ordering and delivery

Where do you ship?

We dispense to [[SERVICE_AREA]]. Prescription medicine cannot lawfully cross every border. If we cannot fill your prescription where you live, we will say so before you pay.

How long does it take?

See shipping and delivery for the full breakdown. First orders take longest; refills are much faster. Reorder with at least [[REORDER_LEAD]] of medicine left.

Is the packaging discreet?

Yes. Nothing on the outside says what is inside or that it came from a pharmacy.

Can I return medicine?

Generally no, and that is a safety rule rather than a commercial one — see returns. If we made a mistake, or the medicine arrived damaged or spoiled, we fix it at our cost.

Privacy

Who can see my health information?

Our pharmacy staff, for the purpose of dispensing safely — and no one else without your consent, except where the law requires it. We do not sell health data, and we do not use it for advertising. See our privacy policy.

Not answered here? Call [[PHONE]] during [[HOURS]] or send us a message. For anything clinical, ask for a pharmacist.